PRIVACY POLICY

Last Updated: July 2025

At Totally Pure Fruits, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us in other ways. By using our website and services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect information from you when you visit our website, place an order, or engage with us in any other way. This information may include:

Personal Information

Contact Information: Name, email address, phone number, and shipping address.
Payment Information: Credit card details and other payment information.
Account Information: If you create an account on our website, we may collect a username and password.

Non-Personal Information

Technical Data: IP address, browser type, device information, and operating system.
Usage Data: Information about how you interact with our website, including pages visited, links clicked, and time spent on the site. This information helps us improve our website and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process your orders: Your personal and payment information is required to complete your purchase and deliver your products.
To improve our services: We may use your feedback and usage data to enhance our products and website functionality.
To communicate with you: We may send you order updates, promotional offers, newsletters, or respond to inquiries you’ve made.
To ensure security: We use your information to monitor and detect potential fraud, protect against unauthorized access, and maintain the safety and integrity of our services.

3. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

Service Providers: We may share your personal and payment information with trusted third-party companies that help us fulfill orders, process payments, and provide customer support (e.g., shipping companies, payment processors).
Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety, as well as that of others.

4. Data Security

We take reasonable measures to protect your personal information, including encryption, secure servers, and regular security updates. However, no method of transmission over the internet or electronic storage is completely secure, so while we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device and help us analyze web traffic, personalize content, and improve the functionality of our website. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

6. Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: If any of your personal information is inaccurate or incomplete, you can request to have it corrected.
Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
Opt-Out: You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise these rights, please contact us at tpf@mockredhill.com.au.

7. Third-Party Links

Our website may contain links to third-party websites. These external sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.