TERMS OF SERVICE

Last Updated: July 2025

Welcome to Totally Pure Fruits! These Terms of Service ("Terms") govern your access to and use of the website, products, and services provided by Totally Pure Fruits ("we," "us," "our"). By using our website or purchasing products from us, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Use of Our Website

By accessing or using our website, you agree to:

Use the website solely for lawful purposes and in accordance with these Terms.
Not engage in any activity that could harm, disable, overburden, or impair the website or interfere with any other party’s use of the website.
Not attempt to gain unauthorized access to any parts of the website or any systems or networks connected to the website.

We reserve the right to modify, suspend, or discontinue any aspect of the website at any time without notice.

2. Product Information

We strive for accuracy in all product descriptions, including prices, images, and availability. However, we do not guarantee that the information is always complete or free of errors. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice.

3. Orders and Payment

Placing an Order: When you place an order, you agree to provide accurate and complete information. We will send you an order confirmation email once we receive your order.
Pricing: Prices are listed in Australian Dollars (AUD) and include applicable taxes, unless otherwise stated. We may change the pricing at any time without prior notice.
Payment: Payment must be made at the time of order. We accept major credit cards and other payment methods specified on the website. By submitting payment information, you authorize us to process the payment and deliver the products to you.

4. Shipping and Delivery

We will make every effort to ship your order promptly. Shipping costs will be calculated at checkout based on the size and delivery location of your order. Delivery times are estimates, and while we strive to meet them, delays may occur due to circumstances beyond our control.

By completing your order, you accept that shipping delays, errors, or damages outside of our control are not our responsibility, but we will assist in resolving any issues with the courier or delivery service.

5. Returns and Refunds

We want you to be satisfied with your purchase. If your order arrives damaged or incorrect, please contact us within 7 days of receiving the item for a return or exchange.

For full details on our returns and refund process, please refer to our Returns and Refund Policy.

6. Account Creation

If you create an account with us, you agree to provide accurate and up-to-date information and keep your account details secure. You are responsible for all activities that occur under your account, and you must notify us immediately of any unauthorized use.

We reserve the right to suspend or terminate accounts that violate these Terms or are involved in fraudulent activities.

7. Privacy and Data Protection

Your privacy is important to us. By using our website and services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

8. Intellectual Property

All content on the Totally Pure Fruits website, including text, images, logos, and product designs, is the property of Totally Pure Fruits or its licensors and is protected by copyright and trademark laws. You may not copy, distribute, or use any content from our website without prior written consent from us.

9. Limitation of Liability

To the fullest extent permitted by law, Totally Pure Fruits is not responsible for any indirect, incidental, special, or consequential damages arising out of the use of the website or purchase of our products, including but not limited to lost profits, data, or business opportunities. Our liability is limited to the total amount you paid for the product in question.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Victoria, Australia.

11. Modifications to These Terms

We may update or modify these Terms at any time. Any changes will be posted on this page with the updated "Last Updated" date. It is your responsibility to review these Terms regularly. By continuing to use the website or purchase products after changes are made, you accept and agree to the updated Terms.

12. Termination

We reserve the right to suspend or terminate your access to our website and services at our discretion, without notice, for violations of these Terms or any unlawful activity.