REFUND POLICY

Terms & Conditions

Welcome to Totally Pure Fruits! These terms and conditions (“Terms”) apply to the use of our website, as well as any orders or purchases made through the Totally Pure Fruits online store. By accessing our website and purchasing products from us, you agree to be bound by these Terms.

1. General Information

Totally Pure Fruits offers premium organic and biodynamic freeze-dried fruit products. All products sold through the website are subject to availability, and we reserve the right to change, modify, or update product descriptions, pricing, and shipping information at any time without prior notice.

2. Orders and Payment

When you place an order on our website, you are offering to purchase products at the specified price, subject to these Terms. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

Payments for all orders are processed via Stripe or any other payment method specified on the website. By purchasing through our store, you authorize us to charge the total order amount, including shipping, taxes, and any additional fees as applicable.

3. Shipping & Delivery

We offer shipping to domestic addresses. Shipping fees will be calculated based on your location and the weight of your order. Delivery times are estimates and may vary depending on factors such as location, courier availability, and seasonal demand.

Please ensure that your shipping details are correct. If an error is made with the delivery address, we are not responsible for any delays, misdelivery, or lost products.

4. Returns and Exchanges

We want you to be happy with your purchase. If there are any issues with your order (e.g., damaged or incorrect products), please contact us within 7 days of receiving the order, and we will assist with returns or exchanges.

Please Note: We cannot accept returns for change of mind. Products must be returned in their original condition and packaging for a refund or exchange to be processed.

5. Pricing and Taxes

All prices are listed in AUD and include applicable taxes unless otherwise stated. Prices may change from time to time, but once you have completed your purchase, the price at checkout will be honored. If any pricing errors occur, we will contact you before proceeding with the order.

6. Privacy & Security

We take your privacy seriously and are committed to protecting your personal data. We use the information you provide solely to process orders, handle customer service requests, and improve your experience on our website. We do not sell, share, or rent your personal data to third parties.

For more details, please see our Privacy Policy.

7. Intellectual Property

All content on the Totally Pure Fruits website, including text, images, logos, and designs, are the property of Totally Pure Fruits and are protected by copyright and trademark laws. You may not use or reproduce any of this content without prior written consent from us.

8. Product Quality & Availability

Totally Pure Fruits is dedicated to providing high-quality products, but as a result of the nature of our products (freeze-dried fruit), occasional changes to availability or slight variations in appearance may occur. We strive for accuracy in descriptions and images, but variations may arise due to seasonal changes and the natural production process.

9. Limitation of Liability

While we make every effort to ensure the quality and safety of our products, we are not liable for any indirect, special, or consequential damages arising from the use or inability to use our products. Our liability is limited to the value of the product purchased.

10. Governing Law

These Terms shall be governed by the laws of Victoria, Australia. Any disputes related to these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.

11. Changes to Terms and Conditions

We may update or modify these Terms from time to time. Any changes will be posted on this page with an updated revision date. By continuing to use our website and services, you agree to be bound by any revised Terms.

12. Contact Information

If you have any questions or concerns regarding these Terms, please reach out to us at:

Totally Pure Fruits
Email: tpf@mockredhill.com.au
Phone: 03 5989 2242
Website: www.totallypurefruits.com.au
Address: 1103 Mornington-Flinders Road, Red Hill VIC